Some answers to frequently asked questions which you may find helpful. Please don't hesitate to contact us via the support chat button at the bottom of the page if you need further assistance. 


Shopping Help

How can I figure out my size?

No Man Walks Alone recognizes that proper fit is essential to fully enjoying your clothing and footwear.

In addition to the manufacturer size, we provide measurements for all sized items. We take all these measurements ourselves, using the exact same methodology within each type of item. For example, we measure all shirts the same way, regardless of the maker.

We believe that the ideal fit can best be achieved by comparing the measurements of your own best fitting items with those of the product you’re interested in purchasing on our site.

We use Virtusize to help you find the best fit for an item, by comparing it to other items you own. Click on the "Size & Fit" link on a product page and follow the simple steps.

FAQ 1

Virtusize

Clicking the three bar "hamburger" icon in the upper left opens additional options including converting from centimeters to inches

Virtusize cm to in

We are also always happy to assist you with any sizing questions you may have. Please do not hesitate to contact customer@nomanwalksalone with any questions.

Finally, any item that is not marked as "Final Sale" is eligible for our generous return policy, guaranteeing you free exchange (if you need a different size) or a free return (if you don't like it) so shop with peace of mind!

How can I know more about the items you selected?

Online shopping is not always easy and we recognize that it often helps to see clothes worn and discussed in more details.

We hold a weekly livestream on Instagram every Friday at 1:30pm ET during the new arrivals seasons, and that is always a great opportunity to see us interact with the styles we just released, explain what we like about them and why we chose them. Since it's live, it is also a good forum to ask questions.

We post all the past livestreams on IGTV (Instagram TV), so you can take a look at the past episodes to see if we're discussing a maker or item that you want to know more about!

And of course, we are always happy to answer any questions you may have via the chat support button below, or by email at customer@nomanwalksalone.com

Do you have a traditional store I can visit?

While we do not operate a traditional store that you could browse, we have a showroom area in our office on West 37th St in NYC where we can host private shopping appointments.

All of the stock is on location so we can pull anything you'd want to try, but the merchandise is not set up in a store setting for easy browsing.  All the stock that we have in the showroom is also shown online.

We can schedule private shopping appointments Mon-Fri from 10 to 6pm.

I've never worn this maker before. What do these sizes mean and how do I know my size?

With makers from all around the world, spanning different disciplines and design ethos, there is inevitably some variation in the sizing notation used and what those sizes compare to.

While we aim to have detailed measurements for every garment through Virtusize, and offer sizing guidance in the product description, below is an incomplete guide to loosely converting some of our brands that don't use a familiar sizing convention into the standard US sizing of Small, Medium, Large, etc.

Maker XS S M L XL XXL
Blurhms 1 2 3 4 5  
Fujito 1 2 3 4    
GRP 2 3 4 5 6 7
IKIJI 1 2 3 4  
Stephan Schneider 3 4 5 6 7  
ts(s)   2 3 4 5  

.

What is my G. Inglese shirt size? I'm a jacket size 40, should I take a size 40 shirt?

Our G. Inglese shirts are sized in neck sizes, in centimeters. The sizes are not chest sizes in inches. The two numbers are unrelated.

So you would need to refer to your usual shirt size (neck size). A typical US neck size 15.5" would be roughly a size 39 (15.5 x 2.54). The collar will be slightly larger when fresh out of the box - this is normal and is because the shirtmakers are taking into account potential shrinkage.

The fit of our G. Inglese shirt is moderately slim through the body. Most people take their usual size but some of our customers prefer to take the next size up for a more comfortable fit.

How do your G. Inglese shirts fit? Why are you not providing shoulder measurements?

Our G. Inglese shirts are sized in neck sizes, in centimeters. So a typical US neck size 15.5" would be roughly a size 39 (15.5 x 2.54). The collar will be slightly larger when fresh out of the box - this is normal and is because the shirtmakers are taking into account potential shrinkage.

The fit of our G. Inglese shirt is moderately slim through the body. Most people take their usual size but some of our customers prefer to take the next size up for a more comfortable fit.

We prefer to not communicate shoulder point-to-point measurements on G. Inglese shirts, not because we don't want to take them, but because we think they can be quite misleading to anyone who is not familiar with how G. Inglese shirts are constructed.

Like a few other Southern Italian shirt makers, Inglese builds his shirts with a rounded sleevehead (attached and shaped by hand) that is cut to drape over the top of the humerus to provide maximum comfort and mobility (so the entire arm is inside the sleeve). On a properly fitting G. Inglese shirt, the seam sits around the acromion (end of the clavicle) and not at the end of the shoulder like most commercially available shirts.

Shoulder diagram

My size is sold out. Will you restock it?

Because we work with small makers who have limited capacity, and because we hate to waste their talent on products that will sit unsold, we always buy small quantities of every item - sometimes only one in each size.

That means, of course, that sizes can sell out quickly.

While we typically do not get any more merchandise during the season from these makers, we offer a generous return policy and it is possible that the color and size you want may come back as an exchange or return. We recommend using the restock notification function on the product page to be automatically alerted if/when that happens.

Do you provide a warranty?

Due to the nature of clothes and fashion accessories, and the normal wear and tear for these types of products, we warrant our products to be free from defects in workmanship and materials, under normal residential use and conditions, for a period of one (1) month from the original purchase date.

You must inspect your order and let us know within 48 hours of its delivery if you noticed any defect. Once we approve the return, we will send you a return label (only if shipping from the US).

We agree, at our option during the warranty period, to repair any defect in material or workmanship or to furnish a new product in exchange without charge. Such repair or replacement is subject to verification of the defect and proof of purchase.

I bought something x days ago and the price is now marked down. Do you provide sale price adjustments?

We very much value the support provided by customers who place orders at regular price, as this is essential to the survival of the business. It is also the nature of the retail business to mark down unsold items to make room and fund the next season. That said, we understand the frustration of seeing an item marked down right after a purchase.

If a product is purchased at regular price, is still available in the size purchased and is marked down within 10 days of that purchase, we will offer a price adjustment upon request. The price adjustment is processed as store credit for the amount of the price difference. Please note that the same size has to be available online in order to receive the credit.

We do NOT offer sale price adjustments on any item included in a Sample Sale, Private Sale or Clearance Sale.

My purchase didn't work out. How can I exchange or return an item?

You can start your exchange or return process online and follow the directions on screen. You will be able to choose between shipping your items back to us or dropping them off at one of Happy Returns' return locations. You won't even need to box them back up for that. Check the locator page to find open return bars near you.


General Questions

How do I stay updated on new arrivals and promotions?

Staying up to date with all the exciting developments at No Man Walks Alone is easy - simply sign up for our email newsletter through the field at the bottom of the screen and we will send you regular emails with highlights from the store as well as digests of interesting articles from our Newsroom.

You can also follow us on Instagram (@nomanwalksalone) and ask any questions you may have in our Slack channel

Do you sell gift cards or gift certificates?

Gift certificates are a great way to treat yourself in the future, or treat someone close to you - while supporting a small business that matter to you.

We have plenty of gift certificate options using the link below:

What is your commitment to Accessibility?

No Man Walks Alone is committed to making our website's content accessible and user friendly to everyone. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please:

  • Contact our Customer Care team at 646-582-0880 (Monday-Friday 10:00-5pm Eastern Time)
  • Email us at customer@nomanwalksalone.com
  • Please use “Disabled Access” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement.

We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. Additionally, while we do not control such vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly.

How does your MTM (made-to-measure) tailoring program work?

We are excited to offer MTM (made-to-measure) and MTO (made-to-order) tailoring, made for us in Tuscany by Sartoria Carrara and based on patterns and models that we developed exclusively for No Man Walks Alone.

The way the MTM program works is based on try-on jackets and trousers that we keep in our New York showroom.

We modify the fit across a variety of criteria, including factors like posture or lower/dropped shoulder, trousers front/back balance, etc.... and submit the order to Sartoria Carrara.

We have pre-selected many fabrics across our favorite mills and have priced them out into groups from 1 to 5. For example an MTM jacket starts at $1,320, and an MTM suit starts at $1,670.

This is not a bespoke process and we do not offer intermediary fittings. We rely on the MTM model and blocks that we have designed for our in-house line, and there are many customization options available.

This process takes typically 8 weeks or so from order to delivery. We take a 50% deposit on order and the balance on delivery.

Is the information shared with you kept private?

Your privacy is important to us. We do not sell or trade with third parties any personal information, such as e-mail addresses, personal information collected as part of an online survey or other specific details about you, gathered online. We do not contribute to or participate in cooperative databases, which give other companies access to such personal information. For privacy purposes, we maintain appropriate safeguards to protect personal information relating to our customers.

Our Privacy Policy describes the types of information we gather online and how we use it. Please read this information carefully.


Checkout & Payment

Are all taxes and duties included in my order total?

For US orders, the relevant sales tax is calculated at checkout based on the shipping address for the order, and is included in your total.

For international orders, the recipient may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Duties and other import charges are the sole responsibility of the recipient. No Man Walks Alone has no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Please contact your local customs office for information.

Do I have to pay sales tax? Why?

No Man Walks Alone is required by law to collect sales tax on orders shipped to the states of New York, California, Connecticut, New Jersey and Illinois.

If you are shipping to one of these states, sales tax will be added to your merchandise total and displayed on your final order confirmation.

Can I use more than one discount code?

Discount codes cannot be combined. If you have two discount codes you would like to use, you would need to pick one at checkout.

Can I use a discount code to purchase a gift certificate?

Unfortunately, gift certificates cannot be purchased at a discount.

I forgot to apply my discount code, what do I do?

No worries at all, we’re happy to apply your discount retroactively.

We ask that you send us an email at customer@nomanwalksalone.com after receiving your order and once you are certain you’ll be keeping your item(s). Applying the discount earlier complicates the returns/exchanges process if you’d like to do either of those upon receipt.

Do you take PayPal or Venmo?

Unfortunately, we cannot accept cash payments, checks, PayPal or Venmo at this stage.

We accept all major credit cards for payment: American Express, Discover, MasterCard and Visa.

Our mobile checkout also accepts Apple Pay when you browse on Safari.

Is my payment information secure?

We guarantee optimum security levels for every purchase.

nomanwalksalone.com uses Secure Socket Layer (SSL) protocol to encrypt all sensitive information. Our checkout uses only secure modes of communication, visualized by the security symbol at the bottom of your browser, as well as the "https" web address.

With Shopify Payments guarding nomanwalksalone.com, you can feel confident using the highest e-commerce payment protection. When you pay with Shopify Payments or Shop Pay, your financial information is stored in a PCI-Compliant vault. Merchants like No Man Walks Alone do not actually have access to your sensitive card information.

For our mutual security and fraud prevention, all orders made with a credit or debit card are subject to authorization by Shopify Payments and No Man Walks Alone. Either may ask for further details before an order is processed to ensure validity.

Where do I enter a coupon code?

In order to apply a discount code, please go to your Cart page at https://nomanwalksalone.com/checkout/cart/

Click on the button "Apply Discount Code", enter your code and click on the button "Apply Discount". After a moment, if the code is valid for this purchase, your discount should be reflected in your order total.

Which payment methods can I use?

We accept all major credit cards: American Express, Discover, MasterCard and Visa.

Unfortunately, we cannot accept cash payments, checks, Paypal or Venmo


Shipping & Returns

Can I combine my orders?

We’re happy to combine orders and will do our best to consolidate multiple orders into a single shipment, but cannot guarantee they will be caught before being shipped out.

Please send us an email at customer@nomanwalksalone.com with the orders you’d like combined and we will do our best to combine them.

Do you ship orders every day?

We ship orders every business day, Monday to Friday. Our stock room is closed for the following holidays. Please plan accordingly as orders will not be shipped out on these dates.

  • New Year's Day,
  • Martin Luther King Day,
  • President's Day,
  • Easter and Easter Monday,
  • Memorial Day,
  • Independence Day,
  • Labor Day,
  • Yom Kippur,
  • Columbus Day,
  • Thanksgiving,
  • Christmas Eve and Christmas Day

All orders are processed automatically and while we will do our best to accommodate such requests, we are unable to guarantee any changes to shipping method after the order is processed, nor can we guarantee our ability to delay shipping upon request

Do you ship to Canada?

We do. We offer free ground shipping to Canada via USPS.

What is the cost to ship my order?

No Man Walks Alone offers free standard shipping on all orders to US and Canadian addresses.

Customers in the US are able to upgrade to Express shipping at checkout when making a purchase. Cost for Express shipping varies based on the weight and size of the order, as well as the delivery address.

When international orders are available, they are shipped at a flat-rate fee of $39.95 via USPS International Priority.

Please note that all duties and taxes are always the responsibility of the receiver of an international package, and are not included in the $39.95 shipping fee.

What carrier do you use for shipping? How do I track my order?

UPS and FedEx are our couriers for all domestic shipments. Our packages typically do not require a signature upon delivery. You will receive an e-mail containing your Tracking Number once your package has been shipped from our NYC stock room. You can always visit your account to check the most up-to-date status of your order.

USPS is our carrier for all international shipments and we send all packages via their International Priority service. Please note that you may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.

Our tracking page also allows you to track a shipment with your order number and email address

I entered my shipping or billing address wrong at checkout. How can I fix it?

No problem - we understand that typos happen or autocomplete fills in the wrong information. If you could please just email us at customer@nomanwalksalone.com as soon as you notice the error, we can make the adjustment before your order goes out.

Please note that we may not be able to change a delivery address if it changes the sales tax applicability of the order. In such cases, we will need to cancel your original order and ask you to place a new order with the correct address.

I live in (or am visiting) New York City, can I pick my order up?

Absolutely, we have open hours every Thursday from 1pm to 7pm at our showroom. Please email us at customer@nomanwalksalone.com after placing your order and we will pull it aside for you instead of shipping it.

Our showroom is located at 336 West 37th Street (so between 8th and 9th avenues), Suite 310 on the third floor.

If you cannot make our office hours, please mention this in your email and we will coordinate a time that works best.

When will my order arrive?

Typical delivery times are listed below

Shipping Method Times
Standard Delivery in 2-8 business days
Express Delivery in 1-3 business days
International Delivery in 6-15 business days

 

What is your return policy?

You may return unworn, unwashed, and undamaged items within 30 days of purchase.

Items purchased during end-of-season sales and identified as "final sale" on the product page cannot be returned for a refund.

For international orders, return shipping costs are covered by the customer. Please ship your return to the address below with a copy of your order details:

No Man Walks Alone, Attn: Returns,
336 West 37th St. #300,
New York, NY 10018.

All domestic return labels and shipping costs are covered by No Man Walks Alone.

What are acceptable returns?

We inspect all returned items when they arrive at our processing facility.

You can initiate a return of an item within 30 days of purchase, and we will refund the full cost of the merchandise in the original form of payment as long as the item is unworn, unused, unwashed, unaltered and with all packaging, including the No Man Walks Alone tag still attached.

We will not accept returns, and will not offer refunds for special order items (custom, made-to-order), underwear/hosiery, gift cards and  any final sale products. Final sale products are clearly indicated as such.

We will not accept returns of shoes which are scuffed, scratched or otherwise show signs of wear. As such, we recommend that you try on the shoes on a carpet or other soft surface.

In the event that any returned item is rejected, we will ship the item back to the customer.

How do I exchange or return my order?

You have 2 convenient ways to return or exchange!

1. Return or exchange in-person with Happy Returns - start the process here:

  • Refund/Exchange initiated immediately upon drop-off
  • Thousands of locations nationwide
  • No need to box your items
  • Start your return or exchange online here to receive a QR code for a contact-free drop-off
    2. Return or exchange via mailstart here:
    • Start your return or exchange online to receive a mailing label to box and ship your items
    • You will receive an email when your return is received and your refund has been processed.
    • Please allow 1-2 business days for your refund to be initiated
      What is your return policy?

      You may return unworn, unwashed, and undamaged items within 30 days of purchase.

      Items purchased during end-of-season sales and identified as "final sale" on the product page cannot be returned for a refund.

      For international orders, return shipping costs are covered by the customer. Please ship your return to the address below with a copy of your order details:

      No Man Walks Alone, Attn: Returns,
      336 West 37th St. #300,
      New York, NY 10018.

      All domestic return labels and shipping costs are covered by No Man Walks Alone.

      How (and how soon) should I expect my refund?

      Once your items have been processed at a Happy Returns Return Bar or dropped off in the mail, your refund will be initiated immediately. Please allow 5-7 business days for your refund to be processed by your bank.

      I used a combination of store credit or gift certificate and credit card as payment. How will I be refunded if I return some or all of my order?

      If you return your full order, your refunds to store credit/gift certificate and credit card will match your initial payments exactly.

      For partial returns and refunds, our system will first refund your store credit or gift certificate until the initial balance is reached, then will allocate excess refund to your credit card payment.

      What is your international return policy?

      For international orders, return shipping costs are covered by the customer. Please ship your return to the address below with a copy of your order details:

      No Man Walks Alone, Attn: Returns,
      336 West 37th St. #300,
      New York, NY 10018.

      If you have questions regarding an international return, please contact customer@nomanwalksalone.com. Shipping for returns from outside the United States are at your own cost. Prepaid return labels are only available for US orders.

      Can I return an item received as a gift?

      Gift orders can be exchanged or returned for store credit only.

      Start your Gift Return online here. You will need to provide the order number and billing or shipping zip code. If you don't have it, please contact Customer Service at customer@nomanwalksalone.com for assistance.

      As soon as you return your order by mail or in-person, you'll receive an email with your store credit code

      Are there any items that cannot be returned?

      We cannot accept returns or exchanges for items that are worn, used, washed, altered or missing their packaging or tags

      We cannot accept returns or exchanges for special order items (custom, made-to-order), underwear/hosiery, gift cards and  any final sale products. Final sale products are clearly indicated as such on their product page.

      We cannot accept returns of shoes which are scuffed, scratched or otherwise show signs of wear. As such, we recommend that you try on the shoes on a carpet or other soft surface.

      In the event that any returned item is rejected, we will ship the item back to the customer.

      Is there a limit to how much and how often I can return orders?

      Our returns policy is flexible and generous as we want every customer to have an easy shopping experience and be fully satisfied with their purchase.    We continuously monitor the rate of returns and customers who repeatedly return orders at a rate that we consider excessive will be flagged and could, at our sole discretion, see their account terminated and/or future orders being canceled.   If this is the case with your account, we will contact you to let you know.

      Please contact No Man Walks Alone Customer Care by email at customer@nomanwalksalone.com if you have any questions.