• Start your return or exchange online to receive a mailing label to box and ship your items
• You will receive an email when your return is received and your refund has been processed.
• Please allow 1-2 business days for your refund to be initiated

Alternatively, you can simply ship your return to the address below with a copy of your order details:

No Man Walks Alone, Attn: Returns,
336 West 37th St. #300,
New York, NY 10018 (USA)

You may return unworn, unwashed, and undamaged items within 14 days of purchase.

Items purchased during end-of-season sales and identified as "final sale" on the product page cannot be returned for a refund.

There is an $8.95 processing fee on all domestic returns to participate in the cost the return shipping and restocking. The fee is waived on exchanges and returns for store credit.

For international orders, return shipping costs are covered by the customer. Please ship your return to the address below with a copy of your order details:

No Man Walks Alone, Attn: Returns,
336 West 37th St. #300,
New York, NY 10018.

Alternatively, you can start your international return through the Global-e returns portal and purchase postage to ship your order back to us:  Global-e Returns Portal

We inspect all returned items when they arrive at our processing facility.

You can initiate a return of an item within 14 days of purchase, and we will refund the full cost of the merchandise in the original form of payment as long as the item is unworn, unused, unwashed, unaltered and with all packaging, including the No Man Walks Alone tag still attached.

We will not accept returns, and will not offer refunds for special order items (custom, made-to-order), underwear/hosiery, gift cards and any final sale products. Final sale products are clearly indicated as such.

We will not accept returns of shoes which are scuffed, scratched or otherwise show signs of wear. As such, we recommend that you try on the shoes on a carpet or other soft surface.

In the event that any returned item is rejected, we will ship the item back to the customer.

Once your items have been processed at a Happy Returns Return Bar or dropped off in the mail, your refund will be initiated immediately.  Please allow 5-7 business days for your refund to be processed by your bank.

Gift orders can be exchanged or returned for store credit only.

Start your Gift Return online here. You will need to provide the order number and billing or shipping zip code. If you don't have it, please contact Customer Service at customer@nomanwalksalone.com for assistance.

As soon as you return your order by mail or in-person, you'll receive an email with your store credit code

If you return your full order, your refunds to store credit/gift certificate and credit card will match your initial payments exactly.

For partial returns and refunds, our system will first refund your store credit or gift certificate until the initial balance is reached, then will allocate excess refund to your credit card payment.

We cannot accept returns or exchanges for items that are worn, used, washed, altered or missing their packaging or tags

We cannot accept returns or exchanges for special order items (custom, made-to-order), underwear/hosiery, gift cards and  any final sale products. Final sale products are clearly indicated as such on their product page.

We cannot accept returns of shoes which are scuffed, scratched or otherwise show signs of wear. As such, we recommend that you try on the shoes on a carpet or other soft surface.

In the event that any returned item is rejected, we will ship the item back to the customer.

Gift orders can be exchanged or returned for store credit only.

Our returns policy is flexible and generous as we want every customer to have an easy shopping experience and be fully satisfied with their purchase. We continuously monitor the rate of returns and customers who repeatedly return orders at a rate that we consider excessive will be flagged and could, at our sole discretion, see their account terminated and/or future orders being canceled. If this is the case with your account, we will contact you to let you know.