We want every customer to be fully satisfied with their purchase.

If an item doesn’t fit or is not to your liking, we offer free exchanges and returns on all regular price orders - no questions asked!

How do I exchange or return my order?

You have 2 convenient ways to return or exchange!

1. Return or exchange in-person with Happy Returns - start the process here:

  • Refund/Exchange initiated immediately upon drop-off
  • Thousands of locations nationwide
  • No need to box your items
  • Start your return or exchange online here to receive a QR code for a contact-free drop-off
    2. Return or exchange via mailstart here:
    • Start your return or exchange online to receive a mailing label to box and ship your items
    • You will receive an email when your return is received and your refund has been processed.
    • Please allow 1-2 business days for your refund to be initiated
      What is your return policy?

      You may return unworn, unwashed, and undamaged items within 30 days of purchase.

      Items purchased during end-of-season sales and identified as "final sale" on the product page cannot be returned for a refund.

      For international orders, return shipping costs are covered by the customer. Please ship your return to the address below with a copy of your order details:

      No Man Walks Alone, Attn: Returns,
      336 West 37th St. #300,
      New York, NY 10018.

      All domestic return labels and shipping costs are covered by No Man Walks Alone.

      What are acceptable returns?

      We inspect all returned items when they arrive at our processing facility.

      You can initiate a return of an item within 30 days of purchase, and we will refund the full cost of the merchandise in the original form of payment as long as the item is unworn, unused, unwashed, unaltered and with all packaging, including the No Man Walks Alone tag still attached.

      We will not accept returns, and will not offer refunds for special order items (custom, made-to-order), underwear/hosiery, gift cards and any final sale products. Final sale products are clearly indicated as such.

      We will not accept returns of shoes which are scuffed, scratched or otherwise show signs of wear. As such, we recommend that you try on the shoes on a carpet or other soft surface.

      In the event that any returned item is rejected, we will ship the item back to the customer.

      How (and how soon) should I expect my refund?

      Once your items have been processed at a Happy Returns Return Bar or dropped off in the mail, your refund will be initiated immediately.  Please allow 5-7 business days for your refund to be processed by your bank.

      What is your international return policy?

      For international orders, return shipping costs are covered by the customer. Please ship your return to the address below with a copy of your order details:

      No Man Walks Alone, Attn: Returns,
      336 West 37th St. #300,
      New York, NY 10018.

      If you have questions regarding an international return, please contact customer@nomanwalksalone.com. Shipping for returns from outside the United States are at your own cost. Prepaid return labels are only available for US orders.

      Can I return an item received as a gift?

      Gift orders can be exchanged or returned for store credit only.

      Start your Gift Return online here. You will need to provide the order number and billing or shipping zip code. If you don't have it, please contact Customer Service at customer@nomanwalksalone.com for assistance.

      As soon as you return your order by mail or in-person, you'll receive an email with your store credit code

      I used a combination of store credit or gift certificate and credit card as payment. How will I be refunded if I return some or all of my order?

      If you return your full order, your refunds to store credit/gift certificate and credit card will match your initial payments exactly.

      For partial returns and refunds, our system will first refund your store credit or gift certificate until the initial balance is reached, then will allocate excess refund to your credit card payment.

      Are there any items that cannot be returned?

      We cannot accept returns or exchanges for items that are worn, used, washed, altered or missing their packaging or tags

      We cannot accept returns or exchanges for special order items (custom, made-to-order), underwear/hosiery, gift cards and  any final sale products. Final sale products are clearly indicated as such on their product page.

      We cannot accept returns of shoes which are scuffed, scratched or otherwise show signs of wear. As such, we recommend that you try on the shoes on a carpet or other soft surface.

      In the event that any returned item is rejected, we will ship the item back to the customer.

      Is there a limit to how much and how often I can return orders?

      Gift orders can be exchanged or returned for store credit only.

      Our returns policy is flexible and generous as we want every customer to have an easy shopping experience and be fully satisfied with their purchase. We continuously monitor the rate of returns and customers who repeatedly return orders at a rate that we consider excessive will be flagged and could, at our sole discretion, see their account terminated and/or future orders being canceled. If this is the case with your account, we will contact you to let you know.

      Please contact No Man Walks Alone Customer Care by email at customer@nomanwalksalone.com if you have any questions.